Legal
Terms and Conditions
The terms that apply when you use the ClinicLane website or platform, including acceptable use, customer data, liability and governing law.
Last updated: 19 September 2026
01Agreement
These terms govern your use of the ClinicLane website and, where applicable, the ClinicLane platform. The website and platform are operated by Clinic Lane Pty Ltd (ACN 701 049 425, ABN 77 701 049 425).
"We", "us" and "our" mean Clinic Lane Pty Ltd. "You" means the person or organisation using the website or platform. "Platform" means the ClinicLane software, its applications, interfaces and related services. "Customer data" means information you or your users enter into, or generate through, the platform.
By using the website or platform you accept these terms. If you do not accept them, do not use them.
If you have signed a separate written agreement with us, that agreement prevails over these terms to the extent of any inconsistency.
02Eligibility
You must be at least 18 years old and able to form a binding contract. If you accept these terms for an organisation, you confirm that you are authorised to bind that organisation.
The platform is intended for healthcare organisations, their staff and their authorised contractors. It is not intended for consumer use outside a clinic relationship.
03Website use
You may view and use this website for lawful purposes connected with evaluating or using our services.
Website content is provided for general information. We work to keep it accurate but do not warrant that it is complete or current, and it does not form part of any contract unless we say so in writing.
04Demo enquiries
When you submit a demo enquiry we store the details you provide and use them to contact you about ClinicLane. Submitting an enquiry creates no obligation for either of us.
Do not include patient information or other sensitive information in an enquiry form.
05Accounts and access
Access to the platform is granted to named users. You are responsible for the accuracy of account details, for keeping credentials confidential, and for all activity under your accounts.
You must not share credentials, allow access by people who are not authorised, or use another person's account.
Tell us promptly if you suspect unauthorised access. We may suspend an account to protect the platform or other customers.
06Acceptable use
You must not, and must not permit anyone else to:
- Use the platform in breach of any law, including privacy, health records, spam and consumer law.
- Upload malicious code, or attempt to interfere with the availability, integrity or security of the platform.
- Attempt to access data belonging to another customer, or probe, scan or penetration-test the platform without our written consent.
- Reverse engineer, decompile or attempt to derive source code, except to the extent the law expressly permits it.
- Copy, resell, sublicense or provide the platform as a service to a third party without our written consent.
- Use the platform to send unsolicited communications, or to store content that is unlawful, infringing or offensive.
- Use automated means to extract data at a scale that degrades the service for others.
07Customer data
As between you and us, you own customer data. You grant us a non-exclusive licence to host, process, transmit, back up and display it strictly as needed to provide, support and secure the platform, and to meet legal obligations.
You are responsible for the accuracy and legality of customer data, for having the consents and authority required to provide it to us, and for the clinical decisions made using it.
We may use aggregated, de-identified information that cannot reasonably identify you, your users or any patient to operate, secure and improve the platform.
08Clinical responsibility
ClinicLane is software. It is not a medical practitioner and does not provide medical advice, diagnosis or treatment.
Clinicians and healthcare organisations remain solely responsible for clinical judgement, patient care, record accuracy and compliance with their professional and regulatory obligations. Nothing in the platform replaces professional judgement.
09AI-assisted features
Some features use AI to summarise, draft, classify or suggest. Output can be incomplete or incorrect and must be reviewed by a qualified person before it is relied on or entered into a patient record.
You must not rely on AI output as the sole basis for a clinical decision. We provide controls so that AI-assisted steps remain visible and reviewable, and you are responsible for configuring and supervising them appropriately.
10Third-party integrations
The platform can connect to third-party systems. Those systems are operated by others under their own terms and privacy policies.
We are not responsible for the availability, accuracy or security of a third-party system, or for data once it has been transferred to one at your direction. A third party may change or withdraw its interface, which may affect an integration.
11Fees
Fees, billing frequency and payment terms are set out in your order form or written agreement. Unless stated otherwise, fees are in Australian dollars and exclusive of GST.
Invoices are payable by the due date shown. We may suspend access for accounts that remain unpaid after written notice. Fees already paid are non-refundable except where the law requires otherwise or your agreement says so.
12Availability and support
We work to keep the platform available and to resolve faults promptly. Availability commitments and support response times, if any, are set out in your agreement.
We may carry out maintenance, and will give reasonable notice of planned maintenance that is likely to affect availability. Emergency maintenance may occur without notice.
13Intellectual property
We own all intellectual property rights in the platform, the website, our documentation and our brand, including all improvements and derivative works. Nothing in these terms transfers those rights to you.
Subject to your compliance with these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to use the platform for your internal business purposes during your subscription.
If you give us feedback or suggestions, we may use them without restriction or obligation.
14Confidentiality
Each party may receive confidential information from the other. The receiving party must keep it confidential, use it only for the purposes of the agreement, and disclose it only to people who need it and are bound by equivalent obligations.
These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law.
15Privacy
Our Privacy Policy explains how we handle personal information and forms part of these terms. Where we process personal information on your behalf, we do so on your instructions and under the terms of your agreement with us.
16Warranties and consumer guarantees
We warrant that we will provide the platform with reasonable care and skill.
To the maximum extent permitted by law, all other warranties, conditions and guarantees are excluded. We do not warrant that the platform will be uninterrupted or error free.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.
17Limitation of liability
Neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or data, however caused.
Subject to the Australian Consumer Law paragraph above, our total aggregate liability arising out of or in connection with these terms is limited to the fees paid by you to us in the 12 months before the event giving rise to the liability, or AUD $100 where no fees have been paid.
Each party's liability is reduced to the extent the other party's act or omission caused the loss.
18Indemnity
You indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your unlawful use of the platform, or a claim that customer data infringes a third party's rights or was provided without the required consent or authority.
19Suspension and termination
We may suspend access immediately where there is a security risk, suspected unlawful use, a material breach of these terms, or unpaid fees after notice.
Either party may terminate for material breach that is not remedied within 30 days of written notice, or where the other party becomes insolvent.
On termination your right to use the platform ends. We will make customer data available for export for 30 days after termination, unless your agreement provides otherwise, and will then delete it in accordance with our retention practices.
20Changes
We may update the platform, and may change these terms. The current version is always published on this page with the date it was last updated.
Where a change materially reduces your rights, we will give reasonable notice. Continuing to use the website or platform after a change takes effect means you accept the updated terms.
21General
Neither party is liable for failure to perform caused by an event beyond its reasonable control, other than an obligation to pay money.
You may not assign these terms without our written consent. We may assign them to a successor of our business.
If a provision is unenforceable, it is severed and the rest continues to apply. A failure to enforce a right is not a waiver of it.
These terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts hearing appeals from them.
22Contact
Clinic Lane Pty Ltd, 123 Pitt Street, Angel Place, NSW 2000, Australia. Email hello@cliniclane.com.au.
Contact
Clinic Lane Pty Ltd
ACN 701 049 425 · ABN 77 701 049 425
123 Pitt Street, Angel Place, NSW 2000, Australia